This web site is owned and operated by Gen-Fab Limited. If you have any suggestions or comments or if you need to contact us, please email us or use the details below.
Our Contact details:
The Flue Company,
Gen-Fab Ltd, Swinton Bridge Ind Est, Whitelee Rd, S64 8BH
Phone: 01709 591217
Fax: 01709 581167
VAT Registration Number: 705 9149 29
Company number: 5433045
Making A Purchase
Our aim is to make the process of buying from us as simple as possible. Just browse our online store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and check your order carefully and then you can complete your order and will be asked for a few details that we will require.
We accept card payments using Visa, Visa Debit, MasterCard, Mastercard Debit, UK Maestro, International Maestro, Solo, Electron, and Visa Delta. If you do not wish to pay online, you may send your card information via phone, fax or by post.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Product information is offered in good faith, but should only be regarded as a guide. Neither Gen-Fab Ltd or any of their associates or employees can accept any liability for errors or omissions on this web site. We make every effort to provide accurate information, but errors and omissions are possible. Dimensions and other specifications given on this site are mostly as provided by the manufacturer and may be approximate (sometimes manufacturer-supplied information is contradictory). Specifications may change without notice.
All sizes and measurements are approximate we do however try to ensure that all sizes, measurements and images on the web site are as accurate as possible. All pictures on the web sites are for illustrative purpose only, and may not exactly match the product itself. Colours may vary to those illustrated and can look different on other computer screens. We never knowingly publish misleading or incorrect product descriptions or images.
All prices shown on this website exclude VAT at the prevailing rate. All goods and prices are subject to availability from our suppliers. Goods remain the property of the supplier until paid for in full.
All products are subject to availability and may be withdrawn at any time. If the goods are not supplied as specified within a reasonable period of time, we may offer a similar product or will refund you if the transaction is cancelled. Gen-Fab will not be liable for any losses, costs, damages, charges, or any expenses caused by any delay in the delivery of the goods.
Delivery prices are clearly displayed for each region on the Delivery section of this site. Free Delivery on Order over £200 nett to UK Mainland (Excl Highlands).
Any delivery times quoted on our site are for guidance purposes only, and are not a definitive delivery time. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
On acceptance of your delivery, if you are unable to check the contents of the package please sign the delivery note DAMAGED. However in the case of flue liners we must insist that you check the delivery before signing. Most deliveries will be made on a next day service, however, in more remote areas this service is a three day delivery. In UK mainland these deliveries are usually in the morning.
Large diameter flue liners will be delivered directly from our suppliers and therefore should take place within seven days of placed order.
We will try to supply all products as advertised, however, there may be occasions where we will substitute a product, as long as the product is of similar quality and is fit for purpose as specified by the manufacturer. If products become available at different times, then these will be held until the order is complete. You may request to send products separately, however, another delivery charge will be incurred.
We will endeavour to deliver goods within the times stated but goods are subject to availability and sometimes delays are outside our control Gen-Fab will not be liable for any losses, costs, damages, charges, or any expenses caused by any delay in the delivery of the goods if they are delivered in a reasonable period of time. For this reason please do not arrange scaffolding or installers until you have the goods in your possession.
Couriers will only attempt to deliver product twice, after this you will incur a further delivery charge.
Acceptance & Risk
When the goods are delivered to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature unless previously arranged with The Flue Company. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your risk. Any transit shortages and damages should be noted on the delivery consignment note at the time of delivery as this may prejudice your claim.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
All purchases are screened for fraud. Should our fraud screening highlight an increased risk, your order will not be shipped. We will contact you to request an alternative payment method.
If the goods are returned after 14 days but within 30 days, then a refund will be issued minus a 20% restock charge*.
If the goods are returned after 30 days, then we will be unable to provide a refund*. If under the 14 working days “cooling off period” you wish to have the goods returned. If returned in perfect condition, including the boxes, you will receive a full refund of the cost of the goods*.
*However, please note this does not apply to Flexible liner as we do not accept returns on flexible liner cut lengths at any time.
For those items returned which are not in perfect condition – this also includes the boxes – a reasonable deduction will be made from the refund to reflect this. Postage and packaging costs, including the costs of returning the items to us, will not be refunded. If you would like me to organise a courier to collect the items from you, then this can be arranged but all courier costs must be paid before the collection is organised.
Returns Policy – short / incorrect / damaged / faulty goods
If goods arrive damaged or faulty or incorrect items have been sent then we must be notified within five days after the delivery has been made.
Damaged goods should be noted on the delivery docket with the courier and preferably refused rather than accepted from the driver.
Once we are notified of damaged or faulty goods we will endeavour to organise collection of the items from you.
Please note that we may be unable to send any replacements until the original is back in our possession.
If you need to reach us, please email us, alternatively, you can call on 01709 591217 or fax us on 01709 581167 or write to us at The Flue Company, Gen-Fab Ltd, Swinton Bridge Ind Est, Whitelee Rd, Swinton, S64 8BH
Flue Direct take your privacy rights as a customer very seriously. This policy outlines the data we collect and how we use it. In order to fulfill orders placed with The Flue Company, we collect the following details:- Email address and telephone number enabling us to contact you regarding your order. Name of Customer, credit card and delivery address for security fraud checks.